Delivery and returns
What delivery costs, and what to do if a size isn’t right.
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UK delivery £2.99Free on orders of £50 and over. Faster services and international delivery are chosen at checkout.
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Wrong size?Exchanges within 30 days on unworn, unwashed items.
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Returns within 30 daysUnused, in the original packaging. You pay the return postage unless the item is faulty or we sent the wrong one.
UK delivery
Choose your service at checkout. The cost is shown before you pay.
- Most orders
Standard UK£2.99Free from £50
Royal Mail. Free on orders of £50 and over.
- 1st Class UK, tracked£4.75
Royal Mail, tracked. You may be asked to sign.
- Next Day UKAt checkout
Tracked courier (DPD, DHL or FedEx). Order before 12pm, Monday to Friday. Cost shown once you enter your postcode.
Postcodes we can’t reach by Next Day
- AB31 to AB38
- AB40 to AB56
- IV1 to IV28
- IV30 to IV36
- IV41 to IV49
- IV51
- IV52 to IV54
- IV55 and IV56
- IV63
- KA27 and KA28
- KW1 to KW14
- KW15 to KW17
- PA20
- PA21 to PA38
- PA41 to PA49
- PA60 to PA78
- PH4 to PH41
- PH42 to PH44
- PH49 and PH50
- BT
- HS
- ZE
- Isle of Man (IM)
- Channel Islands
- Republic of Ireland
Saturday delivery
Available for some areas and services, for an extra charge. Call 01707 260 505 and choose option 2 to check what’s possible.
International
- IrelandAt checkout
Royal Mail. Import duty or customs fees may be payable by you on arrival.
- CanadaAt checkout
Royal Mail. Priced by number of items and parcel weight.
- Rest of the worldAt checkout
Royal Mail. Priced by parcel weight and destination.
- Import charges are not included. Import VAT, import duty and customs fees are paid by you, not included in our delivery price.
- Customs can add time. Delivery outside the UK depends on customs clearance in your country.
If something goes wrong
Have your order number ready. It’s in your order confirmation email.
My parcel hasn’t arrived
Check the tracking first. If it hasn’t arrived within 7 days for UK orders, or 20 days for international orders, contact us so we can look into it with the courier. Claims for delayed or lost parcels must be made within 30 days of the order date. After that our delivery partners won’t accept a claim, so we can’t replace or refund the order.
I received the wrong item
Contact us within 24 hours of delivery with your order number and details of the item.
Can I change my delivery address?
Only before your order is picked and packed. Check it at checkout: you can add a delivery address that is different from your billing address there. We can’t be responsible for parcels sent to an address given incorrectly at checkout.
My parcel came back to you
If a parcel is returned to us because it couldn’t be delivered, wasn’t collected, was refused, or customs or the carrier got no reply, it isn’t refunded automatically. You pay the cost of sending it again.
Will I need to sign for it?
You may be asked to sign for tracked and express services.
Wrong size, or changed your mind
We recommend a snug fit, so if it’s not right, swap it. Check the size guide before you choose the new size.
- Email usSend your order number to hello@happy-skin.com and say whether you want an exchange or a return.
- Send it backUse the original HappySkin box, which is made to be reused for returns. We don’t send prepaid labels.
- We confirm by emailOnce it arrives and we’ve checked it, we email to confirm the exchange or refund.
What we accept
- Within 30 days of receiving your order.
- Unused, unwashed and unworn, in its original condition.
- Original packaging, labels and any hygiene seals still on.
- Exchanges within 30 days on unworn, unwashed items.
- Creams: unopened and unused, within 30 days of delivery.
Good to know
- You pay the return postage, unless the item is faulty or we sent the wrong one.
- Delivery charges aren’t refunded.
- We can’t accept items that have been washed, worn, altered or damaged.
- For hygiene reasons, creams that have been opened or used can’t be returned.